Frequently Asked Questions

We accept all major credit and debit cards, including Visa, MasterCard, Discover, and American Express, as well as PayPal, purchase orders, and personal checks.

If you prefer to pay by check or purchase order, please follow the instructions provided below.

All online payments are securely processed through Braintree, a PayPal Service. Braintree is PCI DSS Level 1 compliant, meeting the highest standards of data security in the payment industry.

You can shop with confidence — your payment details are encrypted and never stored on our servers.

Yes. We accept personal checks and/or purchase orders from approved schools, churches, and organizations. If you are an organization, pre-approval is required. Pop over to our Contact Us page.

Paying by Personal Check

Your order will ship once payment is received and processed. Please allow a few business days for your check to clear after it arrives.

Paying by Purchase Order

We accept official purchase orders from schools, churches, and other organizations. If you are an organization, pre-approval is required. Pop over to our Contact Us page to get started.

You can submit your PO in one of the following ways:

• Online: Place your order, select “Purchase Order,” and add your PO Number. Once you have placed your order, email us a copy via the Contact Us Page.
• By Email: Email us your PO via the Contact Us Page.

Your order will ship once your purchase order has been approved and processed.

Please make your check payable to WitsEnd Mosaic and mail it to:

We understand that sometimes you need materials in a hurry! If your order is time-sensitive, please call right away so we can confirm whether we’re able to meet your delivery deadline.

Our shipping cutoff time is 12:00 p.m. CST, Monday through Friday. Orders placed after that time — even with Next Day Air or other expedited options — will ship the following business day.

We’ll always do our best to get your order out as quickly as possible, and appreciate your understanding of our daily pickup schedule.

Yes! We’re happy to take orders by phone — just call us at 1-920-822-7666.

Please note that online orders are processed first, so placing your order through our website is the fastest way to ensure prompt fulfillment.

We don’t ship backorders — we like to make sure everything you order is ready to go at once.

If an item is out of stock, you will be notified so that you can select a replacement. If you do not wish to choose a replacement, we will deduct that item from your order total. You won’t be charged for anything that isn’t shipped.

We do our best to keep inventory accurate, but since everything is hand-packed right here in our Wisconsin studio, occasionally something runs out faster than expected. If that happens, we’ll reach out with options or restock timing.

We know how frustrating it can be to run short on a color right at the end of your project — so we keep a small stash just in case!

If you’re in urgent need of an out-of-stock color to finish your mosaic, please give us a call. We hold back a small amount of material for just such emergencies and will be happy to send it if we have it available.

If your need isn’t urgent, you can sign up for a restock notification right on the product page. You’ll receive an email as soon as the item is back in stock and ready to order.

Yes, sales tax is collected on orders shipped to states where we are required to do so by law. The correct amount will be automatically calculated at checkout based on your shipping address.

If your purchase is tax-exempt in a state where we are required to collect sales tax, please email the required paperwork via our Contact Us page. You must be set up as a Tax-Exempt Entity before placing your order.

If you need to make a change to your order, please contact us as soon as possible. We ship quickly — most orders leave our studio within 24 hours (Excluding weekends and Holidays).

The fastest way to reach us is by phone at 920-822-7666.

We’re happy to make adjustments if your order hasn’t been packed or shipped yet. Once an order is packed and labeled for shipment, we’re unable to modify it. In that case, we can assist you in placing a new order.

If you need to make a change to your order, please contact us as soon as possible. We ship quickly — most orders leave our studio within 24 hours (excluding weekends and holidays), and sometimes even sooner.

The fastest way to reach us is by phone at 920-822-7666, or through our Contact Us page.

We’re happy to make adjustments if your order hasn’t been packed or shipped yet. Once an order is packed and labeled for shipment, we’re unable to modify it. In that case, we can assist you in placing a new order or arranging a return if needed.

We ship most orders through USPS or FedEx, depending on size, weight, and destination. Our system automatically selects the most efficient and cost-effective carrier for your order. We will select the carrier based on cost and transportation time.

If you have a preferred carrier or special delivery request, please include that information in the comments section at checkout. We’ll do our best to accommodate your request whenever possible.

We ship all in-stock orders from our Pulaski, WI studio within 24 hours, often the same day. (Yep — we move fast! We do take off weekends and holidays.)

Every order is processed by hand and manually checked in our Wisconsin studio. You can trust that your materials are handled with care. Every order is given a personal touch.

• During peak periods or large sales, processing may take an extra day or two.

• Large or custom orders may require additional time for packing.

You’ll receive an email with tracking as soon as your order is packed and ready for pick-up.

Yes, we ship worldwide!

International orders are processed with the same care as domestic ones — most leave our studio within 24 hours (excluding weekends and holidays). Shipping rates and delivery times vary by destination and carrier. Shipping rates are calculated at checkout.

Please note that customs duties, taxes, and import fees are the recipient's responsibility and are not included in our shipping charges. We’re unable to predict or control these costs, as your country’s customs office determines them.

If you have questions about international shipping options, please reach out through our Contact Us page before placing your order.

We understand that sometimes you need materials in a hurry! If your order is time-sensitive, please CALL us immediately so we can confirm whether or not we can meet your delivery deadline.

Our shipping cutoff time is 12:00 p.m. CST, Monday - Friday (excluding weekends and holidays). Orders placed after that time — even with Next Day Air or other expedited options — will ship the following business day. If we can get it out the same day, we will, but there are no promises. There is only so much magic we can do!

Please note that some carriers do not deliver on Saturdays. If you need a Saturday delivery, please confirm with us that the carrier can meet your expectations.

We’ll always do our best to get your order out as quickly as possible, and appreciate your understanding of our daily pickup schedule.

We’re happy to combine orders whenever possible! If you’ve placed more than one order close together, we’ll usually catch and combine them automatically whenever timing allows.

If we’re able to ship your orders together, we’ll adjust the shipping total and refund any excess shipping charges to your original form of payment.

Because we ship quickly — most orders leave our studio within 24 hours (excluding weekends and holidays) — there’s only a short window to combine orders. If you’d like to be sure, please call us at 920-822-7666 or reach out through our Contact Us page with your order numbers.

We do our best to save our customers money on shipping whenever possible, but once the items are packed and labeled, we can't combine them.

You’ll receive a shipping confirmation email with tracking information as soon as your order is packed and labeled.

Tracking details are sent automatically from our shipping system once your label is created. You can click the tracking link in that email to follow your package’s progress through USPS or FedEx.

If you didn’t receive a confirmation email, please check your spam or promotions folder. Still can’t find it? Let us know through our Contact Us page, and we’ll be happy to resend your tracking information.

Don’t panic! — This happens more often than you’d think, and it usually has an easy solution. Sometimes carriers mark a package as “delivered” a little early, or it gets tucked somewhere unexpected.

Here’s what to do first:

• Check around your home or building. Porch, side door, garage, mailbox, between the doors — packages can get creative.

• Ask neighbors or other household members. Carriers occasionally deliver to the wrong door or hand it to someone nearby.

• Give it 24 hours. USPS and FedEx sometimes scan a package as delivered before it actually arrives (we know… it’s a thing).

If your package still hasn’t turned up after those steps, reach out through our Contact Us page, and we’ll help track it down. We’ll work with you and the carrier to get answers — and make sure you’re taken care of.

Well, that’s not how it was supposed to go! We pack every order carefully at our Wisconsin studio, but every now and then a box takes a rough ride on its way to you.

If your order arrives damaged, please notify us immediately through our Contact Us page. Please include your order number and a photo of the damage** (including the packaging, if possible)** — it really helps us sort things out quickly.

We’ll work with you to replace or refund the damaged items and get things back on track. Thanks for giving us the chance to make it right — we promise to handle it with care (again)!

Shipping costs are based on the weight, size, and destination of your order. Our website connects directly with USPS and FedEx to provide accurate, real-time shipping rates at checkout.

Because our products are compact but often heavy, selecting the right shipping method can make a big difference. Whenever possible, we use the “If It Fits, It Ships” approach to help you get the best value.

To see examples and tips on how to make the most of this, visit our Shipping Information page.

All orders ship directly from our studio in Pulaski, Wisconsin. Every package is hand-packed with care by our team to ensure your materials arrive safely and in perfect condition.

Yes! Local pickup is available at: 143 N. Saint Augustine St. Pulaski, WI 54162

Order Pick-up is located in the blue building at the rear of the property.

Please select “Local Pickup” as your shipping option during checkout. We’ll email you when your order is ready.

Pickup hours are Monday through Friday, 9:00 a.m. to 3:00 p.m. If you need to arrange a different time, please let us know in the order comments by calling 920-822-7666 before stopping by.

We want you to be a happy customer! You may return any unused item within 30 days for a refund of the purchase price (excluding shipping). Items returned after 30 days will incur a 15% restocking fee.

Items must be unused, in their original packaging, and returned in resalable condition.

Please contact us via our Contact Us page before sending your return. Include your invoice and reason for return in the package.

Return shipping costs are the buyer's responsibility, unless the return is due to our error or the item is damaged.

Visit our Returns page for more details.

No, but if you ordered the wrong color, size, or material, we’re happy to accept it as a return, issue a refund, and, if needed, assist you with placing a replacement order. Please contact us within 14 days of receiving your order to notify us of your return.

Once we receive your return in resellable condition, we’ll issue a refund. You must return the items within 30 days, or you may incur a 15% restocking fee.

Shipping is the buyer's responsibility.

Oh no — that’s never what we want to happen! If your order arrives damaged or is otherwise incorrect, please notify us within 24 hours of receipt through our Contact Us page.

Please include your order number and a photo of the item and/or packaging if possible — it helps us track down what went wrong and make it right as fast as we can.

We’ll fix the issue as quickly as possible, whether that means sending a replacement, issuing a refund, or just making things right. Every order is packed by hand at our Wisconsin studio, and as hard as we try, mistakes happen, or once in the hands of the carriers, the occasional adventure can happen. Thank you for giving us the chance to make it right!

Please keep in mind that many of our materials — especially smalti — can vary in color from batch to batch. It’s part of their charm and not considered a defect.

If the color you received isn’t what you were expecting, we’re happy to issue a refund when the item is returned in unused, resalable condition. Return shipping, however, is the customer’s responsibility, unless we made an error on our end.